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Hi! thank you for your review of your beautiful installation! We have some great info about how to ensure that your curtains go up and come down (and are stored) without tangles here: https://www.shopwildthings.com/hanging-and-storing-beaded-curtains/ Thank you so much for your orders and for your review with photos!

Hi! Thank you so much for the GORGEOUS photo! To avoid tangling, we recommend tying the product together before putting them back in the box. Here is an article that we wrote with instructions on using and storing extra long beaded curtains: https://www.shopwildthings.com/beaded-curtains-buyers-guide HANGING & Storing EXTRA LONG BEADED CURTAINS AT EVENTS: 1) Raise the box of curtain(s) to the truss where it will be installed. 2) DO NOT UNBUNDLE THE CURTAIN UNTIL THE HEADER IS FIRMLY ATTACHED TO THE TRUSS. 3) Attach the curtain panel to the truss. 4) Gently remove the bundles of strands and lower them to the ground. 5) Working from the bottom of the bundles, remove one tie at a time and gently shake the crystal strands loose and ensure that they are hanging straight. 6) Move upward to the next tie, remove the tie and ensure that the strands are hanging straight. 7) REMINDER – Please do not remove all the ties and then attempt to hang this tall curtain. We do not want you to create a giant ball of tangled crystals or beads. Storing Tall Beaded Curtains 1) While the curtains are in still hanging in place, use twist ties to bundle the strands together like a long pony tail. 2) Starting at the header bar, take 10 or 12 strands in hand and wrap a twist tie (or other banding material like twill ties, ribbon, etc) around the strands to create the pony tail. Wrap the pony tail with a twist tie every 3 feet along its length from top to bottom. You will end up with 3 long pony tails. 3) Now lay the header bar into the box. Place the pony tails in the box by working them back and forth across the width of the box. 4) Make sure that the ties are visible and not bound too tightly. You want to be sure it is easy to remove the ties and reuse the panels without accidentally cutting the strands. 5) REMINDER - If using twill ties or ribbon, it is best to tie a bow for closure and not a hard knot.

Hi Mike! We are very sorry that your curtain arrived broken. I started a Case for you with Customer Service and we will reach out to you right away! Thank you and we are so sorry. We'll make it right!

HI! So sorry that you didn't like the High Quality Acrylic beads. We do explain the materials used in all of our product descriptions. This is our bestselling item and extremely popular with all of our buyers and event planners. For this price, we can't offer Real Glass or Crystal - but we DO have those options available if you're interested. Thank you for your review!